FAQs
Frequently Asked Question
What is Salazar Variety Store?
Salazar Variety Store is an online shop offering useful, affordable pet products for dogs, cats, and small animals, shipped directly to customers across the United States.
Do you have a physical location?
No, we operate fully online. This helps keep prices low and lets us ship directly to customers anywhere in the United States.
Are your products safe for pets?
Yes, all products are sourced from trusted suppliers and checked for pet safety, durability, and comfort before being added to our store.
Shipping & Delivery
Where do you ship?
We ship to all U.S. states, including Alaska and Hawaii. At this time, we do not ship internationally.
How long does shipping take?
Most orders arrive within 5–10 business days. Delivery times may vary based on product availability and your location.
Do you offer free shipping?
Yes, we offer free shipping on orders that meet a minimum purchase amount. The threshold will be shown at checkout.
How can I track my order?
Once your order ships, we email you a tracking number. You can follow your package anytime through the tracking link.
Orders & Payments
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options shown during checkout.
Can I change or cancel my order?
You can request changes or cancellations within a short window after ordering. Contact our support team as soon as possible.
Why was my card charged twice?
Sometimes banks show a temporary authorization. It usually disappears in a few days. If it stays, contact us for help.
Returns & Refunds
What is your return policy?
We accept returns on most unused items within 30 days. Please contact support to request a return or replacement.
How do I start a return?
Reach out to our support team with your order number. We’ll guide you through the return steps and provide instructions.
When will I receive my refund?
Refunds are usually processed within 5–7 business days after we receive the returned item.
Products FAQs
How do I choose the right size for my pet?
Check the size chart on each product page. Measure your pet’s neck, chest, or paws to choose the correct size.
What if the product doesn’t fit my pet?
If the size isn’t right, you can request an exchange or return within the return period.
Do you sell products for all pet sizes?
Yes, we offer items for small, medium, and large pets. Listings include full size details to help you pick the right fit.
Customer Support
How can I contact customer service?
You can reach our support team through email or the contact form on our website. We usually reply within 24 hours.
What should I do if my order arrives damaged?
Contact us right away with photos of the damage. We’ll replace the item or offer a refund based on your preference.
Account & Privacy
Do I need an account to shop?
No, you can checkout as a guest. Creating an account simply makes it easier to track orders and save information.
Is my personal information secure?
Yes, we use secure encryption and do not share your personal information. Your payment details stay protected at all times.