Refund policy

Last Updated: December 5, 2025

Thank you for shopping with PrimeNest Market. We value your trust and want you to feel confident when purchasing pet products from us. If you are not fully satisfied with your order, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in the same condition you received it
  • Be in its original packaging
  • Include all accessories, manuals, or tags (if applicable)

Non-returnable items include:

  • Perishable pet treats or food
  • Personalized or custom-made items
  • Items marked as “Final Sale”
  • Opened grooming or hygiene products (for safety reasons)

To start a return, please contact us at Email: info@primenestmarket.com with your order number and a brief explanation. We will provide return instructions and a return authorization (if applicable).

2. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, a refund will be issued to your original method of payment within 5–10 business days.

Please note:

  • Shipping costs are non-refundable.
  • If your refund is delayed, please check with your bank or card provider as processing times may vary.

3. Exchanges

We only replace items that arrive defective, damaged, or incorrect.

If you need an exchange for the same item, contact us at Please contact us at Email:  info@primenestmarket.com for any inquiries. within 7 days of delivery.

We may request photos or videos to help us verify the issue.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this window, the order may already be processed or shipped, and cancellation may not be possible.

If the order has shipped, you may request a return following the standard return policy.

5. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.

Provide the following to speed up the process:

  • Order number
  • Photos/videos of the issue
  • Description of the problem

We will arrange a replacement or refund based on the situation.

6. Shipping Costs for Returns

Customers are responsible for paying return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The item was defective

In such cases, PrimeNest Market will cover the return shipping cost.

7. Contact Us

For questions regarding returns, refunds, or exchanges, please reach out:

  • Email: info@primenestmarket.com
  • Phone: 1+(279) 758-1245)

🕒 Response time: within 24–48 hours